About us

National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.

Best Team Support

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Our Alliance

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Business Admin Services

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Truck Stock Program

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Increase Your Sales

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Why join NSA?

National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.

Our Service Providers are able to take on new Manufacturers, Third Party Administrators and Retailers creating a stable and expanding workload. We believe the Industry’s need for a Regional or National Service option can best be served by the Independent Service community. Nobody does it better than Independent Service.

The NSA dispatch system provides our Network Partners with “run ready calls”. Most of the unique warranty-related requirements & procedures are resolved before you get the dispatch. In some cases, the NSA triage system will have parts shipped to your facility ensuring the first time complete. All NSA Service Providers work on one IT Platform for all of our clients, we handle intergrading into their system.

NSA offers two simple and fast payment methods. Either bi-monthly payments by electronic funds transfer into your bank account, or American Express Credit Card payment at the time the NSA system has been updated that the service has been completed. “It shouldn’t be harder to get paid than to service the unit"

NSA believes in keeping our Service Providers well informed and efficient. Every service dispatch carries with it the NSA Account Manager’s phone number and email address in addition to General Support contacts, we are always a call or email away, you’re never without someone to help resolve any problem. 

NSA

May 2006

NSA INCORPORATED

Oct 2006

Online repair status offered

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Oct 2006

Contract to provide service to HHGREGG stores

Oct 2006

Contract to repair stock television at Circuit City nationwide

Feb 2008

Awarded contract to provide repair status for Sony

Oct 2008

NSA & Encompass automate entire part supply chain

Oct 2010

Awarded contract to service laptops & flat TV repairs for Costco

Oct 2010

Selected as service provider for onsite repairs for Sharp microwave ovens

Jan 2012

Awarded contract to repair Temperpedic adjustable frames

Oct 2014

Awarded contract to repair Hisense televisions nationwide

Oct 2016

NSA enter the appliance repair industry

Oct 2017

Offer to purchase parts for service providers that do not have cash/credit to purchase parts

Jun 2018

Awarded the contract to provide appliance repair for three new appliance OEMS

Oct 2018

Awarded contract to provide appliance repair for four home warranty companies

Oct 2019

Awarded contract to provide appliance repair for five additional home warranty companies

Jun 2020

Awarded contract to provide appliance repair for six additional home warranty companies

Aug 2020

NSA offers flat rate parts cost on home warranty repairs

Sep 2020

NSA & Encompass partner to provide the HomeFree back office solution for Home Warranty companies

Oct 2020

Awarded contract to manage all parts supply chain for Tempurpedic

Oct 2020

Launched triage application for OEM call centers

Oct 2020

Interactive NSA triage system is launched reducing claim costs 30%

Oct 2020

NSA & Encompass partner to automate test and track all part orders to verify a defective part.

Unnecessary parts consumption is reduced by 20%.

Oct 2020

Partnership with Encompass to automate and track the return of cores

Generates millions of dollars of parts savings annually to their clients

Oct 2020

NSA begins service of large cooling systems for public sporting events

Oct 2020

NSA enters the medical device service industry

Oct 2020

Partners buyout the original founding shareholders of NSA

Our People

Our Team

Randy Whitehead

President

James Smith

Vice President of Operations

RJ

Vice President of Operations