About us
National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.
Why join NSA?
National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.
Our Service Providers are able to take on new Manufacturers, Third Party Administrators and Retailers creating a stable and expanding workload. We believe the Industry’s need for a Regional or National Service option can best be served by the Independent Service community. Nobody does it better than Independent Service.
The NSA dispatch system provides our Network Partners with “run ready calls”. Most of the unique warranty-related requirements & procedures are resolved before you get the dispatch. In some cases, the NSA triage system will have parts shipped to your facility ensuring the first time complete. All NSA Service Providers work on one IT Platform for all of our clients, we handle intergrading into their system.
NSA offers two simple and fast payment methods. Either bi-monthly payments by electronic funds transfer into your bank account, or American Express Credit Card payment at the time the NSA system has been updated that the service has been completed. “It shouldn’t be harder to get paid than to service the unit"
NSA believes in keeping our Service Providers well informed and efficient. Every service dispatch carries with it the NSA Account Manager’s phone number and email address in addition to General Support contacts, we are always a call or email away, you’re never without someone to help resolve any problem.
NSA
Our People
Our Team
Randy Whitehead
President
James Smith
Vice President of Operations
RJ
Vice President of Operations