Provider Solutions

National Service Alliance provides high-performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services,
customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment and end of life disposal services.

Parts Warehousing and Distribution:

NSA exclusively partners with encompass supply chain solutions. With 60 years of experience, Encompass acts as our authorized supplier of parts from leading brands.

Part Location

NSA provides real-time part tracking, enabling us to communicate when the part will arrive to its destination and thereby reducing costs.

Cost Controls

With our qualified technicians, NSA will help reduce your costs by determining which parts to order.

Order Management

As a member with full access, you can easily share information between customers, distributors, customer service and all key members.

Reverse Logistics

Several large NSA service locations provide reverse logistic services ranging from processing of all dealer product returns, refurbishment, advance exchange, warehousing and shipment of “B" goods merchandise.  Ask National Service Alliance about a full service solution that matches your unique after-sale support requirements.

Product Warranty

Check the Warranty status easily or get the warranty registered.

Customer Support/Call center operations

NSA will provide your organization with a dedicated support to guide your business and assist with things like software and hardware installation, part tracking, user account managements service scheduling and much more. Our 24/7 technical support staff is in- house, and U.S. based.An award-winning customer service and technical knowledge call center services to help your customers at any point.

Actionable Items

Receive alerts from our system informing you of any actions that you need to make or messages.

On-site Repair and Refurbishment:

We have nationwide Repair Depots. Customers ship in their product to be fixed and we ship it back refurbished within five days.

Process Returns

Manage the return process for your customers. Receiving the product back, restocking and issuing a return to the customer.

Regional Repair Depots

NSA’s regional repair depot service for shippable product extends next day or second day coverage to 99% of the U.S. population using ground coverage. This minimizes repair cycle time while providing excellent service at the lowest possible freight cost.

Service Management

We take care of all your service functions. Efficient. Save money on cost. Take care of all functionalities cost savings to customers.

Field Service Dispatch

National Service Alliance offers comprehensive field service dispatch and scheduling services for its national network of technicians. Call center personnel simply enter a zip code and date to request a list of available service openings. The preferred date and time are then reserved and the booking is automatically confirmed with a unique reservation number.

The NSA system can be fully integrated with all levels of system capabilities. NSA offers a web-based scheduling and dispatch package. This package will interface with any Call Center CRM software. It can also function as an individual service management package for an independent service provider.

NSA fixes all Appliances and Electronics – Refrigerators, Washer Machines, Dishwashers, Microwaves, HVAC, Televisions, Computers, Desktops, Laptops,

National On-Site Service Network

NSA provides field service coverage for all metropolitan and secondary markets throughout North America including Canada, Alaska, Hawaii and Puerto Rico. NSA’s service network includes 1,200+ service organizations with a total of more than 5,000 service technicians. The core-competency of this highly skilled network is the repair of televisions, consumer electronics, appliances, HVAC systems/components and a wide variety of electro- mechanical devices.