Visibility into repair status
NSA’s innovative platform does more than any other service platform on the market. This amazing platform comes as part of the service. It provides complete visibility into every aspect of the repair cycle. From dispatching, availability, to triage to parts ordering, parts shipment tracking, technician tracking, open claims management, claims processing, payments to the service provider and part returns processing. It is all part of the NSA’s platform and gives you visibility into every event in the service cycle that takes place.
Customer Portal
A link to a customer portal is a provider for every dispatch. Emails are sent to the customer when the dispatch is setup. The email contains a link the customer can click to access the status of his repair. This simple process eliminates many unnecessary calls to the call center and helps the customer feel in control of his repair. The customer can even reschedule a service call through the porta. He can see a running history of each and every event that has occurred during the repair life cycle. The customer can even track the shipment of parts that have been ordered.
Customer communications
NSA provides the most comprehensive customer communications system available, You can schedule emails and texts to be sent to customers triggered by any event in the repair cycle. All texts and emails can be modified to say exactly what you want them to say. They can even be prepared to use your corporate look, feel, and logo.
our company can stay front and center in customer interaction to reap the rewards of effective customer communications.
Reduction in incoming calls to call center
● NSA focuses on reducing calls to your call center
● All expectations are set on the first call to your call center
● A dispatch confirmation email or text can be sent to the customer that proves the contact information of the service company, and the date and time window during which the tech will arrive. The email or text also contains a link that enables the customer to see what is going on with his repair and to reschedule the repair appointment to a time more comfortable with the customer.
● Truck Roll Prevention
● NSA generally can prevent between 10 to 25% of truck rolls depending upon your current process and capabilities. Imagine reducing your claims costs by a minimum of 10%!