Parts Ordering
- NSA can order parts directly on your parts account so you can purchase parts at wholesale without having to pay a markup.
Parts Discounts
- Save 20% on parts
Core & Return Parts Tracking Management
- When a technician replaces a part with a core, he returns the defective replaced part to the parts supplier. This entire process is tracked in the NSA system. NSA creates the return shipping label and when the core is received by the parts supplier, the scan of the return shipping label identifies the actual repair the part was used in. NSA tracks every core and makes sure it was returned. If not, NSA can deduct the cost of the part from the service provider’s claim payments to recover the cost of the core. Extensive reporting and queues make the management of returns a simplified process.
Parts invoice reconciliation
- NSA has reporting that reconciles parts statements to parts that were ordered, parts that were included on completed tickets, parts ordered for repairs that are in process, parts not used and parts returned.
Closed Loop Parts Processing
- NSA’s closed-loop parts processing is used for OEM’s to track the usage of parts on warranty claims and determine if the part was actually defective or not. A certain percentage of installed parts are returned as a core to Encompass where they are tested to validate if the part actually needed to be replaced. This simple test is very cost-effective and helps decide which parts should be recommended during the triage process. It also provides a pool of parts that can be sent to the engineers to determine a better design and reduce part failures.