Triage
NSA’s special triage application enables technicians to repair a higher percentage of dispatches on the first trip. The triage functionality determines which parts are needed based on the model number and complaint, it orders the parts and has them shipped to the technician so he has them on his truck when they go to the customer’s home.
Fewer trips = lower costs, happier customers, fewer buyouts, and calls to your call center.
Virtual Technician Triage
- Chat
- Live camera share